Insightube

Support

Quick answers to the most common questions. Still stuck? Email support@insightube.com.

Getting started

The Insightube panel doesn't appear
It says there is no transcript

Insightube reads YouTube's own captions. Videos without captions or automatic captions (some music videos, many live streams, private or age-restricted videos) have no transcript to read, so they can't be summarized either.

Is there a keyboard shortcut?

Alt + Shift + S opens the panel and summarizes the video you're watching. Change it at chrome://extensions/shortcuts.

Summaries and languages

The summary didn't work
How do I change the summary language?

Open Settings (the gear in the panel, or the Insightube icon in Chrome's toolbar). Summary language sets the language summaries are written in; Default translation sets the language transcripts and summaries are translated into. There are 69 languages to choose from.

Where are my past summaries?

Click the History button in the panel or in Settings. Every summary you've made is saved in your browser, with any translations, and you can search them by title, channel or idea.

Plans and billing

What does Pro include?

Unlimited AI summaries and insights, summary translation into any language, and summaries of videos longer than 30 minutes. US$4.99 a month, or US$29.99 a year (about US$2.50 a month).

How do I cancel or change my plan?

Settings → Manage subscription opens Stripe's secure page, where you can switch between monthly and yearly, update your card, download invoices or cancel. If you cancel, Pro stays on until the end of the period you've paid for.

I was charged but I'm still on the free plan

Pro usually turns on within a minute of paying. Close and reopen Settings, or reload the YouTube tab. If it still shows Free, email us from the address you signed in with and we'll fix it.

Your account and data

How do I delete my account?

Settings → Delete account. Any Pro subscription is cancelled first, then your account is removed from our servers. Summaries saved in your browser stay on your computer until you remove the extension.

What data does Insightube send?

Only when you ask for a summary or translation: the video's title and transcript, to create it. They aren't kept afterwards. Read the full privacy policy.

Contact us
Email support@insightube.com. We usually reply within one or two working days.